|
Information
Collection and Use
Virtual
Tour Center LLC. is the sole owner of the information collected
on this site. We will not sell, share, or rent this information
to others in ways different from what is disclosed in this
statement. Virtual Tour Center LLC. collects information from our
users at several different points on our
website.
Registration
In
order to use Virtual Tour Center a user must first complete the
registration form. During registration a user is required to give
their contact information (such as name and email address). This
information is used to contact the user about the services on our
site for which they have expressed interest. It is optional for
the user to provide demographic information (such as income level
and gender), and unique identifiers (such as social security
number), but encouraged so we can provide a more personalized
experience on our site.
Order
We
request information from the user on our order form. Here a user
must provide contact information (like name and shipping address)
and financial information (like credit card number, expiration
date). This information is used for billing purposes and to fill
customer's orders. If we have trouble processing an order, this
contact information is used to get in touch with the
user.
Cookies
A
cookie is a piece of data stored on the user's hard drive
containing information about the user. Usage of a cookie is in no
way linked to any personally identifiable information while on
our site. Once the user closes their browser, the cookie simply
terminates. For instance, by setting a cookie on our site, the
user would not have to log in a password more than once, thereby
saving time while on our site. If a user rejects the cookie, they
may still use our site. The only drawback to this is that the
user will be limited in some areas of our site on Virtual Tour
Center. Cookies can also enable us to track and target the
interests of our users to enhance the experience on our
site.
Log
Files
We
use IP addresses to analyze trends, administer the site, track
user's movement, and gather broad demographic information for
aggregate use. IP addresses are not linked to personally
identifiable information.
Sharing
We
will share aggregated demographic information with our partners.
This is not linked to any personal information that can identify
any individual person.
We use an outside shipping company
to ship orders, and a credit card processing company to bill
users for goods and services. These companies do not retain,
share, store or use personally identifiable information for any
secondary purposes.
We partner with another party to
provide specific services. When the user signs up for these
services, we will share names, or other contact information that
is necessary for the third party to provide these
services.
These parties are not allowed to use personally
identifiable information except for the purpose of providing
these services.
Links
This
web site contains links to other sites. Please be aware that we
Virtual Tour Center LLC. are not responsible for the privacy
practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of
each and every web site that collects personally identifiable
information. This privacy statement applies solely to information
collected by this Web site.
News
Updates and Special Promotions
If
a user wishes to subscribe to our newsletter and Special
Promotions, we ask for contact information such as name and email
address.
Surveys
& Contests
From
time-to-time our site requests information from users via surveys
or contests. Participation in these surveys or contests is
completely voluntary and the user therefore has a choice whether
or not to disclose this information. Information requested may
include contact information (such as name and shipping address),
and demographic information (such as zip code, age level).
Contact information will be used to notify the winners and award
prizes. Survey information will be used for purposes of
monitoring or improving the use and satisfaction of this
site.
Tell-A-Friend
If
a user elects to use our referral service for informing a friend
about our site, we ask them for the friend's name and email
address. Virtual Tour Center LLC. will automatically send the
friend a one-time email inviting them to visit the site. Virtual
Tour Center LLC. stores this information for the sole purpose of
sending this one-time email. The friend may contact Virtual Tour
Center LLC. at www.yourvtc.com
to request the
removal of this information from their database.
Security
This
website takes every precaution to protect our users' information.
When users submit sensitive information via the website, your
information is protected both online and off-line.
When
our registration/order form asks users to enter sensitive
information (such as credit card number and/or social security
number), that information is encrypted and is protected with the
best encryption software in the industry - SSL. While on a secure
page, such as our order form, the lock icon on the bottom of Web
browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when
you are just 'surfing'.
While we use SSL encryption to
protect sensitive information online, we also do everything in
our power to protect user-information off-line. All of our users'
information, not just the sensitive information mentioned above,
is restricted in our offices. Only employees who need the
information to perform a specific job (for example, our
accounting personnel or a customer service representative) are
granted access to personally identifiable information. Our
employees must use password-protected screen-savers when they
leave their desk. When they return, they must re-enter their
password to re-gain access to your information. Furthermore, ALL
employees are kept up-to-date on our security and privacy
practices. Every quarter, as well as any time new policies are
added, our employees are notified and/or reminded about the
importance we place on privacy, and what they can do to ensure
our customers' information is protected. Finally, the servers
that we store personally identifiable information on are kept in
a secure environment, behind a locked cage.
If you have
any questions about the security at our website, you can send an
email to support@yourvtc.com.
Special
Offers
We
send all new members a welcoming email to verify password and
username. Established members will occasionally receive
information on products, services, special deals, and a
newsletter.
Out of respect for the privacy of our users we
present the option to not receive these types of communications.
Please see our choice and opt-out below.
Site
and Service Updates
We
also send the user site and service announcement updates. Members
are not able to un-subscribe from service announcements, which
contain important information about the service. We communicate
with the user to provide requested services and in regards to
issues relating to their account via email or
phone.
Correction/Updating
Personal Information:
If
a user's personally identifiable information changes (such as
your zip code), or if a user no longer desires our service, we
will endeavor to provide a way to correct, update or remove that
user's personal data provided to us. This can usually be done
within your personal account in Virtual Tour Center or by
emailing our Customer Support. 817-680-0810 Joey Edwards,
Director of Customer Service.
Choice/Opt-out
Users
who no longer wish to receive our newsletter or promotional
materials from our partners may opt-out of receiving these
communications by the email at support@yourvtc.com
Users
of our site are notified when their information is being
collected by any outside parties. We do this so our users can
make an informed choice as to whether they should proceed with
services that require an outside party, or not.
Notification
of Changes
If
we decide to change our privacy policy, we will post those
changes on our Homepage so our users are always aware of what
information we collect, how we use it, and under circumstances,
if any, we disclose it. If at any point we decide to use
personally identifiable information in a manner different from
that stated at the time it was collected, we will notify users by
way of an email. Users will have a choice as to whether or not we
use their information in this different manner. We will use
information in accordance with the privacy policy under which the
information was collected.
|